Support

Nothing happens on the current tab

Chrome does not allow extensions to capture protected pages such as chrome:// URLs, the Chrome Web Store, browser settings, or some built-in PDF viewers. Open a normal HTTP or HTTPS webpage and try again.

Images or fonts are missing

Scroll through the page once so its lazy-loaded content appears. In extension Settings, increase the delay between scroll steps, then capture again.

A sticky element repeats

The extension suppresses most fixed and sticky elements automatically. Complex pages may recreate those elements while scrolling; closing banners or floating widgets before capture usually produces the cleanest result.

The page keeps loading more items

Infinite feeds can grow forever, so capture stops after the page stops making meaningful progress or reaches its safety limit. Collapse extra content or use a shorter page state when possible.

The result is split into parts

Chrome and the operating system limit maximum canvas dimensions and memory. Extremely tall pages are split automatically to preserve the capture instead of failing.

An embedded frame is incomplete

Same-origin frames and compatible scrollable regions can be expanded for capture. Some cross-origin frames use browser or site restrictions that prevent DOM expansion, although their visible pixels can still appear in the screenshot.

A new shape will not move

Finish drawing, then drag inside the selected shape. Use its edge or corner handles to resize and the top handle to rotate. Press Escape or click the red × to cancel the current action or delete the active layer.

I need to edit text again

Double-click the text directly on the canvas. You can also select its layer and use the available text-editing control.

Clipboard copy is unavailable

Keep the editor tab focused and click Copy PNG again. Browser or operating-system privacy settings can prevent clipboard writing in some environments; downloading the PNG is the reliable fallback.

The downloaded file is not where expected

Chrome controls the final download location. Check Chrome's Downloads page and its download settings. Auto-save routing uses a folder inside Chrome's configured download directory.

Local files cannot be captured

Open chrome://extensions, choose this extension's Details page, and enable “Allow access to file URLs” if you want to capture eligible local HTML files.

I want to remove all saved captures

Open History and choose Clear all. Removing the extension also removes its extension-managed local database, while files you previously downloaded remain under your control.